Strategic IT outsourcing services / sftaff augmentation to improve your business performance

Information Technology Outsourcing

A flexible, high-performance partner supporting your daily operations and digital evolution

We specialize in providing high-quality IT talent and managed IT services, covering roles from operational support to highly specialized engineering and leadership positions.

Our engagement model is fully adaptable—whether you require full operational ownership or selective augmentation of your internal teams.

Connect with our experts to design the optimal IT outsourcing or IT staffing model aligned with your business goals.

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  • Service Desk Agent
  • On-site support
  • Software engineers
  • Project management
  • IT service supervisors
  • Business analysts


    • Cloud infrastructure specialists
    • Database administrators
    • Cybersecurity specialists
    • Data engineers
    • Artificial Intelligence engineers 


    Our talent aquisition process

    We apply a rigorous, quality-driven recruitment and selection process to ensure every professional meets the highest standards of technical expertise, reliability, and cultural alignment.

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    Specialized IT recruitment team

    Our multidisciplinary team combines technical experts and psychologists to ensure a comprehensive candidate evaluation.

    Psychometric assessment

    Evaluation of cognitive abilities, personality traits, and role compatibility.

    Language proficiency validation

    Assessment based on CEFR standards (speaking, writing, listening, grammar), ensuring seamless communication.

    Background and reference checks

    Thorough validation of professional history and reliability.

    Quality management system

    Structured and documented processes that guarantee consistency, traceability, and continuous improvement.

    100% virtual process

    Enabling access to top IT talent across local, regional, and global markets. 


    Key advantages of our services

    Rapid alignment with your technical and operational requirements

    ITIL® 4-certified supervisors with proven IT service management expertise

    Operational stability and service continuity supported by low attrition rates

    Comprehensive evaluation framework combining technical, psychometric, language, and reliability aspects

    Proven scalability, reflected in over 40,000 monthly ITO service hours delivered

    Multilingual capabilities for regional and global operations

    Why Pertec Global Services?

    We ensure highly skilled IT professionals validated across technical expertise, soft skills, and language proficiency

    Our approach not only improves operational performance but also helps you save time, reduce turnover costs, and focus on your core business

    Our certified management team provides continuous supervision, governance, and performance optimization

    IT Outsourcing as a Strategic Business Enabler

    IT outsourcing is no longer just a cost-saving strategy—it is a key driver of innovation, agility, and competitive advantage.

    By leveraging external IT expertise, organizations can focus on core business priorities while ensuring efficient, scalable, and secure technology operations.

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    Cost optimization and financial efficiency

    Reduce recruitment, training, and HR management costs while improving budget predictability.

    Quici access to specialized IT talent

    Quickly onboard experienced, certified professionals with up-to-date technical skills.

    Focus on core business strategy

    Allow internal teams to concentrate on innovation and high-value initiatives.

    Scalability and flexibility

    Easily scale IT resources up or down based on business demand.

    Improved service quality and performance

    Delivery based on SLAs, KPIs, and industry best practices (ITIL®, Agile, DevOps).

    Reduced knowledge loss risk

    Structured knowledge management and service continuity frameworks.

    Enhanced operational responsiveness

    Faster response to incidents, support needs, and project execution.

    Security and compliance

    Controlled processes and trained professionals aligned with industry standards.

    Ongoing management and expert oversight

    Continuous monitoring, governance, and optimization of outsourced services. 

    TALK DIRECTLY WITH US

    Karla González

    Commercial Manager