Requirements:
  • Knowledge of Dataprotector is desirable

  • Knowledge of 3PARs is desirable

  • Linux and Windows knowledge.

  • Linux scripting experience.

  • Excellent verbal and written communication skills in language to be supported.

  • Advanced troubleshooting skills in a technical environment.

  • Excellent analytical and problem-solving skills.

  • Advanced Software and hardware knowledge of computing, storage and peripheral devices.

  • Specific knowledge and training with the company's products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).

  • Advanced proficiency with case management databases and tools.

  • Superior customer service skills.

  • Phone and remote support experience. E-support experience, knowledge and resolution ability.

  • Ability to solve and document solutions for usage of other technicians and customers.

  • Ability to mentor new agents.

  • Ability train peers on solutions.

  • Ability to take full ownership for resolution with escalated customers.

  • Ability to lead technical action plans.

  • Lead or provide expertise to teams or projects.

  • Highly Developed knowledge of more complex solutions.

  • ITIL Certification is desired

  • Spanish and English 85%

  • knowledge and experience in any of the following technologies Is a plus:

  • AZURE

  • AWS

  • DockeAPOr

  • Kubernetes

  • Bluedata

  • Python

  • JSON

  • RestAPI

  • SAP Infra

We are looking for an IT professional with ample experience in diverse technologies. 
Take advantage of this opportunity and apply. It is the time to grow.
Perks:
Birthday off, private medical plan, referral bonuses, Top Performance recognition, discounts with affiliated universities, financial companies and hotels.
Responsabilities:
  • Will have responsibility for monitoring incoming incidents and service requests

  • Will have responsibility for operation and administration of storage equipment in the customers datacenters.

  • Service requests and incident resolution. Documentation, SLA commitment, etc.

  • Facebook

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