Requirements:
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Knowledge of Dataprotector is desirable
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Knowledge of 3PARs is desirable
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Linux and Windows knowledge.
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Linux scripting experience.
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Excellent verbal and written communication skills in language to be supported.
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Advanced troubleshooting skills in a technical environment.
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Excellent analytical and problem-solving skills.
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Advanced Software and hardware knowledge of computing, storage and peripheral devices.
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Specific knowledge and training with the company's products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).
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Advanced proficiency with case management databases and tools.
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Superior customer service skills.
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Phone and remote support experience. E-support experience, knowledge and resolution ability.
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Ability to solve and document solutions for usage of other technicians and customers.
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Ability to mentor new agents.
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Ability train peers on solutions.
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Ability to take full ownership for resolution with escalated customers.
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Ability to lead technical action plans.
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Lead or provide expertise to teams or projects.
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Highly Developed knowledge of more complex solutions.
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ITIL Certification is desired
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Spanish and English 85%
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knowledge and experience in any of the following technologies Is a plus:
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AZURE
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AWS
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DockeAPOr
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Kubernetes
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Bluedata
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Python
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JSON
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RestAPI
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SAP Infra
We are looking for an IT professional with ample experience in diverse technologies.
Take advantage of this opportunity and apply. It is the time to grow.
Perks:
Birthday off, private medical plan, referral bonuses, Top Performance recognition, discounts with affiliated universities, financial companies and hotels.
Responsabilities:
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Will have responsibility for monitoring incoming incidents and service requests
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Will have responsibility for operation and administration of storage equipment in the customers datacenters.
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Service requests and incident resolution. Documentation, SLA commitment, etc.