• Knowledge of Dataprotector is desirable

  • Knowledge of 3PARs is desirable

  • Linux and Windows knowledge.

  • Linux scripting experience.

  • Excellent verbal and written communication skills in language to be supported.

  • Advanced troubleshooting skills in a technical environment.

  • Excellent analytical and problem-solving skills.

  • Advanced Software and hardware knowledge of computing, storage and peripheral devices.

  • Specific knowledge and training with the company's products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).

  • Advanced proficiency with case management databases and tools.

  • Superior customer service skills.

  • Phone and remote support experience. E-support experience, knowledge and resolution ability.

  • Ability to solve and document solutions for usage of other technicians and customers.

  • Ability to mentor new agents.

  • Ability train peers on solutions.

  • Ability to take full ownership for resolution with escalated customers.

  • Ability to lead technical action plans.

  • Lead or provide expertise to teams or projects.

  • Highly Developed knowledge of more complex solutions.

  • ITIL Certification is desired

  • Spanish and English 85%

  • knowledge and experience in any of the following technologies Is a plus:


  • AWS

  • DockeAPOr

  • Kubernetes

  • Bluedata

  • Python

  • JSON

  • RestAPI

  • SAP Infra

We are looking for an IT professional with ample experience in diverse technologies. 
Take advantage of this opportunity and apply. It is the time to grow.
Birthday off, private medical plan, referral bonuses, Top Performance recognition, discounts with affiliated universities, financial companies and hotels.
  • Will have responsibility for monitoring incoming incidents and service requests

  • Will have responsibility for operation and administration of storage equipment in the customers datacenters.

  • Service requests and incident resolution. Documentation, SLA commitment, etc.

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