We are looking for professionals with experience in the position of Senior ITILT Analyst who can can identify, define, obtain, process, analyze, present and implement the best practices for the process ITSM. The position is 100% remote.
Birthday off, private medical plan, referral bonuses, Top Performance recognition, discounts with affiliated universities, financial companies and hotels.
• Bachelor’s Degree (or equivalent experience)
• 10+ years of professional experience in ITSM
• Expert in the 5 phases of ITIL v3 (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement or similar in ITIL 4
• ITIL Expert or at Least 3 ITIL Intermediate certifications such as: o Operational Support and Analysis (OSA) o Planning, Protection and Optimization (PPO) o Release, Control and Validation (RCV) o Service Offerings and Agreements (SOA)
• Capability to identify, define, gather, process, analyze, present and implement ITIL best practices in each one of the ITSM Processes