We are looking for an IT professional with ample experience in diverse technologies. The vacancy will be for our important client located in AFZ and the position, SME. Take advantage of this opportunity and apply. It is the time to grow.
Birthday off, private medical plan, referral bonuses, Top Performance recognition, discounts with affiliated universities, financial companies and hotels.
  • Expert knowledge of Linux and Windows
  • Knowledge of VMware is desirable
  • Linux scripting experience is desirable.
  • Excellent verbal and written communication skills in language to be supported.
  • Advanced troubleshooting skills in a technical environment.
  • Excellent analytical and problem solving skills.
  • Advanced Software and hardware knowledge of computing, storage and peripheral devices.
  • Specific knowledge and training with the company's products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).
  • Advanced proficiency with case management databases and tools.
  • Superior customer service skills.
  • Phone and remote support experience. E-support experience, knowledge and resolution ability.
  • Ability to solve and document solutions for usage of other technicians and customers.
  • Ability to mentor new agents.
  • Ability train peers on solutions.
  • Ability to take full ownership for resolution with escalated customers.
  • Ability to lead technical action plans.
  • Lead or provide expertise to teams or projects.
  • Highly Developed knowledge of more complex solutions.
  • ITIL Certification is desired
  • Any of these skills is considered a plus:

  • AWS

  • Docker

  • Kubernetes

  • Bluedata

  • --

  • Python

  • JSON

  • Bash

  • RestAPI

  • SAP Infra.

  • Facebook

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